You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.
Unfortunately, we also have been impacted by inflation, delivery delays, and COVID-19. Delays and shipping restrictions are out of our control and we appreciate your patience and understanding.
Please allow extended shipping times:
- USA | 30 business days
- WORLD | up to 50-60 business days (no tracking)
If you don't receive your order within 30 business day, please email us at email@example.com and our team will be happy to investigate for you.
Please note our customer service reply time is currently 24-48 hours, excluding weekends.
Regular Shipping Times:
- USA | 10-14 business days
- WORLD | up to 30 business days (no tracking)
If you experience delays in receiving your order, please contact us at firstname.lastname@example.org and we will help to confirm the status of your order.
THANK YOU FOR YOUR PATIENCE!